We’ve built you a configuration wizard that’s more than just pretty.
This screen appears when a user logs into VQManager for the first time. All first-time users can now breeze through the steps to set up VQManager to start reporting on VoIP traffic. Access the help card found on the top right corner of the wizard for more details on each screen.
So it’s not just the product log-in screen that’s got prettier in the latest VQManager 6.1 
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As we had promised, here we are with the inbuilt option to get a packet capture of your VoIP traffic for troubleshooting.
If you felt even one is more, no problemo.. Enough of the sniffer.exe… command, the option blah blah for the capture.
Here’s how simple it is!!
As you click on the ‘Create the latest support information file‘ from the ‘Support’ tab, you get this form to fill up the details. Just check the ‘Add packet capture file to support log information’ checkbox and enter the details.
Click on ‘Send’. In a few moments, the job’s done. The rest we don’t need to say, do we?? 
we’ll be back with more…
cheers,
Raj.
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We’ve been having a great month. The latest Beta that supports the H.323 protocol has been received well by our testers and evaluators and we now want a lot more of you to have a feel of it.
ManageEngine is travelling to the US for two shows:
NXTcomm 08, June 16-19, 2008, Las Vegas, NV, Booth SU8207
Cisco Live, June 22-26, 2008, Orlando, FL, Booth 332
The team includes Sujith Regan from VQManager. Go ahead and get to know in and out of VQManager with this guy! Technical feasibilities, product direction, VQManager – the beginnings, deployment advise, limitations, tips.. Regan’s the man.
See you soon. Cheers!
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VoIP protocols to support.. alarm triggers to add.. inbuilt reports to have.. QoS & other call details to track..
In addition to sending us your feature requests, you can now post them in an open forum and check out how popular your requested feature is with other VQManager users.
http://roadmap.manageengine.com/index.php?category=VQManager
Do post your feature requests using the link above and make yourself a part of every release VQManaqer goes through!
Thanks,
Team VQManager
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Most of the times, a packet capture (pcap) file is what we look for first while troubleshooting any issue. Surprisingly we find that solves the problem in most cases. Corrective action is what is required next which shouldn’t be much of an issue.
A packet capture(pcap) is a file that contains the network’s voice and data traffic as it happens in your environment with real-time network activity/traffic. This makes the ‘pcap’ helpful in most troubleshooting cases as it closely simulates the real-time traffic in your network.
You could use Wireshark to get a packet capture.
Or, if you’d prefer to keep it simpler, you need do no more than just type a line of command. Our inbuilt sniffer tool does this job well. Navigate to your <VQManager_Home>/bin directory and execute this one-liner.
sniffer.exe -i=<Exact interface where VQManager listens> -cap.file=test.pcap -filter=”tcp || udp || vlan” -p=true -packet.count=10000
In case, you are running VQManager on a Linux machine, try this.
./sniffer -i=<Exact interface where VQManager listens> -cap.file=test.pcap -filter=”tcp || udp || vlan” -p=true -packet.count=10000
You have the ‘test.pcap‘ file ready in an instant. This will be present in the current directory(bin). Send it across to us for analysis and we will get back to you promptly with the required corrective measure.
Should you face a more serious problem, we may ask you for more. Well, that’s for another post.
Cheers,
Raj.
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Venue: Mcenery Convention Center
Date : March 17-20, 2008
Catch our experts at Booth #542 and get to know the latest on ManageEngine VQManager. Prod further and walk away with yet-to-be-disclosed news on availability of new features and protocol support that’s in the works. Register soon for your free passes to the event!
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Here’s a quick ‘How-to’ on configuring End-of-day call reports for an IP phone.
Get to the “Reports” tab, click on the “Add Report Profile” link found on the top-right side of the screen next to the Custom Reports header. Let’s take a typical requirement we’ve heard from many of our customers:
End-of-day report for all the poor quality calls experienced by a user’s phone.
Give a name to the report and specify the duration for which the reports are to be generated for (Today/Yesterday/Last 7 days/Last 30 days/Custom period).
For the first report criterion, we’ll zero in on all the calls made by Martin. Provide the necessary conditions: “URL” for “any” “contains” “martin”.(Criterion 1)
Click on the “Add Criteria” link to set another criterion so as to filter all the poor quality calls. Provide the conditions: “MOS” for “any” “less than or equal to(the symbol)” “3.4”(Criterion 2).
Make sure the radio button “Match all of the following” is selected so that you get the report to contain Martin’s poor quality (MOS less than or equal to 3.4) calls (Criterion 1 + Criterion 2).
Select the “Schedule & Email Option”. Select the “Daily” radio button so as to have the report generated daily. Provide the time at which you would like the report to be generated on. Next choose either of pdf, csv or xls formats for the reports. Provide the Email Ids to send the generated reports, multiple Ids to be separated by commas.
Just below the Report Name header, on the right side, the “column chooser” allows you to select the other fields/columns you want in the report. Not recommended to have more than 10 columns in the report – the generated report will not handle the many columns(will get cramped). You can also have the report sent to you as a link rather than as an attachment if the report size exceeds ‘x’ MB size.
Click on the Add button and you will now have Martin’s poor quality calls mailed to you everyday!
You know what you can do from these reports together with VQManager’s Calls tab – Problem Diagnosis, but that’s for another post. Or maybe you should have set an alarm whenever quality was beginning to touch those uncomfortable levels? Ok, I’m asking too many questions! We’ll be keeping you folks armed with more posts on how you could save yourselves a lot of work trying to keep your VoIP Up & Optimized.
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Hola!
Cisco Networkers 2008 is happening at Barcelona, Spain on January 21-24. We at ManageEngine are not one to miss an occasion to meet up with the Cisco family, so here’s welcoming you all to our Stand #49, venue - The Centre Convencions Internacional Barcelona (CCIB).
The meet also focuses on Cisco’s initiatives in keeping Mother Earth as green and healthy as can be. From Cisco’s site, here is how attendees can help with the ‘Green Agenda‘:
Playing Your Part in Helping Cisco Networkers to go Green
* Travel by foot or public transport to the venue
* Turn off lights, air-conditioning and electrical items when leaving rooms
* Reduce room thermostats by 1 degree whenever possible
* Opt for electronic information rather than printed
* Print only when necessary and always print double-sided
* Use the recycled / chlorine-free paper provided onsite
* Set computers and peripherals to sleep when not in use
* Use the recycling facilities provided for any unwanted material
* Hand in badges and unwanted collateral on departure for recycling
* Visit the Green team in the World of Solutions to exchange ideas and tips
Looking forward to the event. Hasta pronto!
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Echoes, garbled voices, static, disturbances, humming….?
So you’re frustrated with your VoIP quality and all ready to speak to your ISP/VoIP provider about the poor call quality. Here are a few quick solutions/checks just before you vent out your frustrations..
- Is your Adapter(ATA) too close to your router? Give a good distance, say 3 feet, and check if that solves the garbled voices.
- Simply unplug and plug back your phone/adaptor/router to check if its static that’s causing all the occasional pops and clicks. Else get your electrician to check the grounding for your hardware.
- Place your phone and its cable wiring away from any power sources to get rid of any background ‘humming’.
- Try use another phone and check if the voice quality is the same. Could be you have a faulty equipment eg. issues with the frequencies used by particular phones or internal electrical feedback in the phone.
Still not solved? Pick up another phone and call up customer service.. You might want to download a VoIP Quality monitoring software and give that Customer Service Representative a few quick VoIP QoS(Quality of Service) stats too
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We recently spent a good 4-day break in “God’s Own Country” - Kerala. We were at Munnar for 3 days and in Kumarakom for a day. Hills, tea gardens, mist, waterfalls, lakes, boats, coconut trees - pure bliss.
Just letting you know we’re back, fully recharged and firing on all cylinders!
Cheers!
Team VQManager.
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